Hamidiye (Istanbul Metropolitan Municipality subsidiary) · 2019–2024
Hamidiye Ordering System
Problem
Water orders were taken by phone and dealer operations ran on paper; there was no visibility across pre-sales and after-sales processes.
Solution
Web + mobile ordering apps for customers, an order-management system for dealers, and a backend covering the entire sales operation.
Results
- Separate web/mobile apps for customers and dealers
- Order → delivery → collection flow in a single system
- Years in production without interruption, maintained by us
As a subsidiary of the Istanbul Metropolitan Municipality, Hamidiye delivers bottled water to millions of Istanbulites. When we took over, the ordering channel was the telephone: a call center took the order, relayed it to the dealer by phone, and the dealer ran deliveries off a paper list. Nobody could see end to end where any order stood.
A three-sided system
We solved the problem from the perspective of three user groups. For customers, web and mobile apps: address management, one-tap reordering, online payment and order tracking. For dealers, an order pool: incoming orders distributed by region, courier assignment, delivery and collection records. For headquarters, a management panel overseeing the whole operation: sales reports, dealer performance, stock and campaigns.
Three interfaces run on a single backend; every step of the order lifecycle (received, assigned, out for delivery, delivered, collected) leaves a trace in the system.
Mobile apps
The customer-facing iOS and Android apps are our work too: Hamidiye Su on the App Store and Hamidiye on Google Play. Ordering, address and payment flows run on the same backend as the web, in sync.
Outcome
The order → delivery → collection chain was consolidated into one system; phone traffic and lost orders disappeared. The system has run in production for years, with maintenance and new features still delivered by our team.
From the project
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